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Terms of Service

Our Commitment to Fair Service

These terms govern your use of SOL SOLAR LLC services and establish a clear understanding of our mutual responsibilities for a successful solar energy partnership.

Last Updated: January 1, 2025

Agreement to Terms

By accessing our website or using any services provided by SOL SOLAR LLC, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Website Use

Applies to all visitors and users of our website

Service Contracts

Governs all solar installation and maintenance services

Our Services

Solar Installation

  • • Residential and commercial solar panel systems
  • • Site assessment and energy audits
  • • Custom system design and engineering
  • • Professional installation and commissioning
  • • Permit acquisition and utility interconnection

Maintenance & Support

  • • System monitoring and performance analysis
  • • Preventive maintenance and cleaning
  • • Warranty support and repairs
  • • Technical support and troubleshooting
  • • System upgrades and expansions

Customer Responsibilities

As our customer, you agree to the following responsibilities:

Property Access

  • • Provide safe and reasonable access to installation areas
  • • Ensure property conditions are suitable for installation
  • • Maintain clear access paths for maintenance visits
  • • Notify us of any changes affecting system access

Information Accuracy

  • • Provide accurate and complete information
  • • Inform us of any property or energy usage changes
  • • Maintain updated contact information
  • • Report system issues promptly

Payment Terms and Pricing

Transparent Pricing

Fixed-price contracts with no hidden fees

Flexible Payment

Multiple payment options and financing available

Clear Billing

Detailed invoices and progress-based payments

Payment Schedule: Typically structured as: 10% deposit upon contract signing, 50% at installation commencement, 40% upon system completion and commissioning.

Warranties and Guarantees

Equipment Warranties

  • • Solar panels: 25-year performance warranty
  • • Inverters: 10-25 year manufacturer warranty
  • • Mounting systems: 25-year structural warranty
  • • Monitoring equipment: 10-year warranty

Installation Warranties

  • • Workmanship: 10-year installation warranty
  • • Roof penetrations: 10-year leak warranty
  • • Electrical work: 10-year warranty
  • • System performance: 5-year guarantee

Limitation of Liability

SOL SOLAR LLC's liability is limited as follows:

Maximum Liability

Our total liability shall not exceed the total amount paid by the customer for the specific service in question.

Excluded Damages

We are not liable for indirect, consequential, or punitive damages, including lost profits or business interruption.

Force Majeure

We are not responsible for delays or failures due to circumstances beyond our control, including weather, natural disasters, or regulatory changes.

Termination and Cancellation

Customer Cancellation Rights

  • • 3-day right to cancel after contract signing
  • • Cancellation before installation commencement
  • • Partial refund based on work completed
  • • Written notice required for all cancellations

Company Termination Rights

  • • Non-payment after 30-day notice period
  • • Breach of contract terms
  • • Safety concerns or property access issues
  • • Fraudulent or misleading information

Dispute Resolution

We are committed to resolving any disputes fairly and efficiently:

Step 1: Discussion

Direct communication with our customer service team

Step 2: Mediation

Professional mediation if direct resolution fails

Step 3: Arbitration

Binding arbitration in Virginia as final resolution

Questions About These Terms

If you have questions about these Terms of Service or need clarification on any provisions, please contact us:

Legal Department

SOL SOLAR LLC

8800 Wells Station Rd Unit 100

Prince George, VA 23875

Contact Information

Email: legal@solsolarllc.com

Phone: 866-900-0440

Business Hours: Monday-Friday, 8 AM - 6 PM EST

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Virginia, without regard to conflict of law principles. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Virginia.

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and SOL SOLAR LLC regarding the use of our services.